STANDARD SHIPPING

We ship to all 50 states; Washington, DC; U.S. P.O. Boxes; U.S. territories and International addresses. The shipping methods offered during checkout may differ based on your shipping address and items selected.  Orders typically are shipped within 2-3 business days via ground service. Orders over $100 will ship free (with in the US) by ground service only.

SHIPPING RATES

We offer discounted shipping on all orders over $100 for domestic orders.  International orders will have the shipping charge identified during checkout.  Overnight and 2nd day shipping are available for an additional fee. PALMILLA LOVE is not responsible for the payment of any duties, taxes or other fees assessed to international shipments and PALMILLA LOVE is not responsible for any delays or other issues that may arise when shipping internationally. Once your order has shipped, you will receive an email with your tracking number. Palmilla Love is not responsible for delivery delays, or any other issues once your order leaves our location. 

For Express Shipments, we are not responsible if the shipping service fails to meet the overnight or 2 day service commitment.

Returns 
We want you to be thrilled with your purchase! If for any reason you are not completely satisfied, you may return any unworn and undamaged jewelry within 10 days for a refund. All purchases over 10 days cannot be refunded or exchanged.  Contact us “ ….. here”  for an authorization for a return.

All items should be returned in the original packaging along with the original receipt (included in shipping). Any items received after 10 days without authorization will be shipped back.

• Items purchased at any store other than Palmilla Love directly are not eligible for Return or Refund.
• Custom orders/special orders are final sale.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.  If your shipping was included in your order, you will be refunded the adjusted amount minus $10 (or the actual shipping amount whichever is greater) for shipping. 

We reserve the right to withhold up to a 5% restocking fee for any refund (this is required to cover credit card and other processing fees that we do not recover on cancelled orders).  We will withhold this amount on any order that is cancelled due to "I changed my mind".

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us via email.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded and are final sale.

Exchanges (if applicable) 
If you would like to exchange any items within 15 days, please contact us “…. Link to email  here”  to obtain authorization for the exchange. Your items to be exchanged should be shipped to the address noted below. Please consider insurance on your return shipment as we will process your exchange only once your item is received. Any remaining balance on the exchange, PLUS shipping costs, will be processed on your original payment method. If there is a credit amount after the exchange, the shipping for the exchange will be deducted from that amount to be credited.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and she will find out about your return.

Shipping 
To return your product, you should mail your product to the address provided by us in the authorization email.

You will be responsible for paying for your own shipping costs for returning/exchanging your items. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.